Privacy Policy

1. Information We Collect

Personal information refers to any data that can directly or indirectly identify you. This includes anonymous information when it is linked to identifiable data. Information that has been irreversibly anonymized or aggregated does not constitute personal information.

We collect and use personal information only when necessary to fulfill our legal obligations, administer our business, and provide you with requested services.

We collect information when you register on our site, place an order, subscribe to our newsletter, or participate in surveys. During registration or checkout, you may be asked to provide your name, email address, mailing address, and phone number. You may also browse our site anonymously .

2. Use of Your Information

Your information is used for the specific purposes stated at the time of collection, as permitted by law. These purposes include:

Personalizing your experience to better meet your individual needs.

Improving our website and shopping experience based on your feedback.

Enhancing customer service by responding more effectively to your inquiries.

Processing transactions, delivering products/services, and administering contests or promotions.

Sending periodic emails related to your order, company news, and service updates .

Legal Basis for Processing (EEA Residents)

If you are in the European Economic Area (EEA), our processing of your personal data is justified under the following GDPR provisions:

Consent (Article 6(1)(a)): When you provide consent, which you may withdraw at any time.

Contractual Necessity (Article 6(1)(b)): When processing is required to fulfill a contract with you.

Legal Obligation (Article 6(1)(c)): When necessary to comply with applicable laws.

Legitimate Interests (Article 6(1)(f)): When processing is required for our legitimate business interests, provided they do not override your rights .

3. Your Rights

You have the right to access, correct, delete, or restrict the processing of your personal information. You may also object to processing, request data portability, and lodge a complaint with a supervisory authority.

To protect your privacy and security, we may verify your identity before processing such requests. In certain cases, legal requirements may allow us to deny part or all of your request.

To exercise your rights, please contact us via email. We will respond within a reasonable timeframe and ensure your data is accurate and up-to-date .

4. Data Security

You are responsible for maintaining the confidentiality of your Hiboy account credentials. We recommend using a strong, unique password and updating it regularly.

We implement robust security measures, including secure servers and SSL encryption for sensitive data during transmission. Payment information is encrypted and stored only by our authorized payment gateway providers; it is not retained on our servers after transaction completion .

5. Use of Cookies

Cookies are small files transferred to your device (if permitted by your browser settings) to enhance site functionality. We use cookies to:

Remember shopping cart items and user preferences.

Analyze site traffic and interactions to improve user experience.

Engage third-party services like Google Analytics to understand user behavior; these parties are prohibited from using collected data for unrelated purposes. Note that third-party plugins (e.g., social media buttons) may set their own cookies, which are not accessible to us.

You may disable cookies via your browser settings, though this may limit site functionality. Orders can still be placed by contacting Customer Service directly .

6. Disclosure to Third Parties

We do not sell, trade, or transfer your personal information to external parties without your consent, except as follows:

Trusted third-party partners who assist in website operations, business conduct, service delivery, or user communication, under strict confidentiality agreements.

When required by law, to enforce site policies, or to protect our rights, property, or safety, or those of others.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by tax, accounting, and other applicable laws .

8. Third-Party Links

Our site may include links to third-party products or services, each governed by independent privacy policies. We are not responsible for their content or practices but welcome feedback to uphold our site’s integrity .

9. Terms and Conditions

For details on website use, disclaimers, and liability limitations, please review our Terms and Conditions.

10. Policy Updates

Changes to this policy will be posted on this page, with the revision date updated accordingly.

11. Contact Us

For questions, complaints, or to exercise your rights, contact us at support@hiboy.eu.