Return & Refund

At Hiboy, customer satisfaction is always our top priority. Our dedicated Quality Control and Quality Assurance Teams will inspect your items prior to shipping. 

 

    Why Hiboy?

    1. Simple & efficient: Hiboy provides a straightforward warranty that is processed in the most hassle-free way possible.
    2. 30-Days Return Period: Any new / undamaged / unused product purchased from Hiboy may be returned for up to 30 days after the original delivery date.
    3. Up to 1-year warranty: We offer 1 year for the scooter. We take care of quality-related issues with a REPLACEMENT PARTS. For more details, please refer to the Warranty Policy.
    4. Lifetime Technical Support: If you have any questions about your purchase, please feel free to contact us (support@hiboy.eu) and we will gladly assist you! 

     

    Order Cancellation Policy

    1. Orders can be canceled free of charge prior to shipment by contacting us at support@hiboy.eu.

    2. Please note that order processing typically takes 1-2 business days. If an order is canceled, please allow 7-14 business days for the refund to be reflected in your bank account, as processing times vary by financial institution.

    RETURN

    If you are unsatisfied with your purchase, Hiboy’s return policy allows you to return the product purchased on the Authorization channel within 30 days counting from the date of receipt the delivery package.

    please contact us immediately by support@hiboy.eu for return address or return label. Customer need to responsible for the return shipping cost of the package returned by the customers themselves.

    Once the returned item arrives back in Hiboy's warehouse for inspection, the refund or exchange process will begin. 

    Products purchased from the Hiboy Store can be returned within 30 days from the order date, subject to the following conditions:

    1. Unopened Items

    1) Items must be returned in their original, unused condition.

    2) The customer will be responsible for both the original shipping and return shipping costs, totaling €50.

    2. Incorrect or Misdescribed Items

    1) If the item received is incorrect or does not match the product description, Hiboy will fully cover the return shipping costs.

    3. Opened or Used Items

    1) If returned within 30 days, the customer will be responsible for both the original shipping and return shipping costs, totaling €50.

    4. Refused Deliveries

    If the package is refused upon delivery, the customer will be responsible for both the original shipping and return shipping costs, totaling €50.

    To request a return, please contact us at support@hiboy.eu and provide the following information:

    1) Reason for return

    2) Your order number (receipt or proof of purchase)

    30 Days Return Policy Return has to include all accessories? Yes
    Return requires original packaging? Yes
    When do we execute the refund? Upon receipt of the return package (if the customer returns the product to our warehouse)
    When do we execute the replacement? Upon receipt of the return package (if the customer returns the product to our warehouse)
    Refunds for delivery costs 1. For non-defective products/No-longer needed Products, buyer is responsible for return shipping costs. We will deduct the shipping fee €50/pc when we are making a refund.
    2.For defective products, Hiboy is responsible for return shipping cost.
    Refund time limit We will not able to accept the full refund after 30 days. The refund would be 50%, it depends on the actual problem and situation. Shipping fee can not be refunded.

    		Return address Rooseveltstraat 49 A,2321BL Leiden,Netherlands

      A Return Merchandise Authorization (RMA) must be requested from Hiboy within 30 days from the date of receipt of shipment. To request an RMA, contact Hiboy Service Team at support@hiboy.eu

      Returns may be rejected at the customer’s cost if items do not meet the above requirements.

      REFUND

      Refund Method:

      Refunds will be credited back to the original payment card.

      Compensation time-frame

      For returned items or items for exchange, we will need 3-6 business days upon receiving your item(s) to process the solution.

      After this time, the refund time-frame is as below:

      1. Paypal account refunds: Up to 48 hours
      2. Credit card refunds: Between 7-14 business days

      Note:

      1. Express shipping cost is non-refundable.
      2. We don't refund after your order has shipped out.
      3. Customer should keep the box all the time or provide a similar box. Or pay extra €85 to get a box from hiboy.
      4. When not receive the refund. Please contact us we will proivde the Acquirer Reference Number (ARN) for you.

        While we’re sure all banks have these reference numbers, sometimes the frontline customer support at any given bank may not be equipped to track refunds by reference number. Cardholders that call their bank with these can have mixed experiences depending on 1) who they talk to, 2) what access that representative has, and 3) their overall persistence.

        Banks may also use inconsistent language to talk about these, so not everyone will recognize terms like “ARN” or “STAN”. Sometimes these may be referred to by a bank as “portfolio number,” “reference number, “numeric ID,” "retrieval reference number," "film locator," or other jargon terms unique to that bank.

        If still not receive any information after we provide the ARN number. We suggest customer ask a bank statement saying that they can't find the refund at all from their end using Acquirer Reference Number (ARN). Once obtained, please send the bank statement to us in order for us to investigate further.