The MAX Pro meets the applicable certification requirements in every country where Hiboy officially sells it. Riders are responsible for following local rules regarding age, helmets, insurance, registration and permitted riding areas.

Hiboy 1-Year Warranty
All Hiboy products are covered under our manufacturer's 1-year all-inclusive warranty for the original owner against all manufacturing defects.
Warranty Target Audience
- All quality-related defects on items sold directly by Hiboy or Hiboy’s authorized resellers are covered by an extensive warranty
Batteries
- It is normal circumstence for the battery capacity fading with time goes by. It is excluded out of the warranty coverage.
- Warranty service will be not honored if the damage is caused by human.
- Warranty service will be honored if the damage is not caused by human.
This Limited Warranty does not cover
- Warranty service will be not honored if the damage is caused by human.
- Warranty service will be honored if the damage is not caused by human.
Claims Process
All claims to this warranty must be made through Hiboy. and submitted to support@hiboy.com. Proofs of purchase and photos or videos of the damaged product are required with any warranty request. Before making a warranty claim, we suggest that you contact us at support@hiboy.com as there may be a simple fix for your problem. Valid warranty claims will be processed through Hiboy within 1 year of initial purchase.
Hiboy will not replace any part without first seeing photos or video of the damaged product. Customers need to provide us with evidence by email.
Shipping Damage Claims
In rare instances, the item received may be damaged during transportation. If shipping damage occurs, please contact support@hiboy.com and provide us with photo or video proof.
NOTICE: we will not accept Shipping Damage Claims later than 7 days from receipt of products.
Repair Service
For repair services, Hiboy will only provide free replacement parts.
All free accessories will not participate in the replacement or compensation if they cause scratches during transportation.
Limitation of Damages
Except to the extent prohibited by applicable law, Hiboy shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Hiboy has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.
30 Days Return Policy
All Hiboy products (excluding accessories purchased separately) are covered by our manufacturer’s 1-year all-inclusive warranty for the original owner, protecting against all manufacturing defects. The following terms apply to returns and refunds within the 30-day policy:
1. Return Requirements
- All accessories must be included in the return.
- Original packaging is required for the return.
2. Refund & Replacement Execution Timing
- Refund: Processed upon receipt of the returned package (when the customer returns the product to our warehouse).
- Replacement: Processed upon receipt of the returned package (when the customer returns the product to our warehouse).
3. Delivery Costs Refund
- For non-defective products or products no longer needed: The buyer is responsible for return shipping costs. A shipping fee of €50 per item will be deducted from the refund amount.
- For defective products: Hiboy is responsible for return shipping costs.
4. Refund Time Limit
- After 30 days, a full refund will not be accepted. The refund will be 50% (depending on the actual problem and situation). Shipping fees are non-refundable.
Delivery Information
Thank you for shopping with Hiboy.
We aim to get your order to you as quickly as possible. Please note that the total time it takes to receive your package includes both processing and shipping time.
Total Delivery Time = Processing Time + Shipping Time(depending on your location)
Processing Time
Orders will be processed within 0-2 working days.
Shipping Time
We strive to ensure the timely and secure delivery of your order. Shipping times vary by country and carrier:
- France: Estimated delivery in 2–7 business days.
Free Shipping: We offer free standard shipping on all orders with no minimum purchase required.
For inquiries, contact our customer service support@hiboy.com
Engineered for Performance
11-Inch Self-Sealing Tires
Gel-filled tires automatically help seal small punctures, reducing the risk of flats and keeping your daily rides smooth and worry-free.
Smooth Rides On Every Road
Dual suspension absorbs bumps and vibrations, delivering a smoother and more comfortable ride across uneven city streets and rough surfaces.
Ride With More Space
The 7.9-inch wide footboard gives you more room to stand comfortably, improving balance and control on every ride.
Bosch-Powered City Performance
The Bosch motor delivers smooth, responsive acceleration for everyday city riding and tackles gradients of up to 22%.
Confident Control When You Need It
Front and rear drum brakes work with electronic braking to deliver smooth, controlled stopping in everyday traffic.
Shine Bright. Ride With Confidence.
Light up your journey with Max Pro’s integrated lighting system. Powerful LED headlights and rear lights improve visibility at night, helping you ride safer and with more confidence after dark.
Smart Control At Your Fingertips
Stay connected with the Hiboy app. Easily adjust ride settings, monitor your scooter, control security features, and personalize your experience directly from your smartphone.
Intelligent Battery Management
Advanced BMS technology continuously monitors battery performance, helping protect against overcharging, overheating, and overcurrent while improving battery safety and reliability.
Frequently Asked Questions
The MAX Pro delivers up to 55 km of range under controlled test conditions. In everyday riding, the actual range is usually lower and varies depending on rider weight, speed, hills, temperature, tyre pressure and riding style.
The MAX Pro has an IPX4 water-resistance rating and can withstand light splashes. It is not waterproof, so we recommend avoiding rain, deep puddles and standing water. Never submerge the scooter or charge it while wet.
Warranty coverage may vary by product and component. Please check the current Hiboy Europe warranty policy for complete terms.
We currently ship to selected European destinations. Delivery availability is confirmed at checkout based on your address. Please see our Shipping Policy for the latest list of supported countries and estimated delivery times.
Orders are generally dispatched from our European warehouse in the Netherlands. The fulfilment location may vary depending on stock availability and the delivery destination.
Yes. Connect the MAX Pro to the Hiboy app via Bluetooth to adjust riding modes, change speed units, lock or unlock the scooter and control the lights. Available functions may vary depending on the app version.
No. The battery is integrated into the scooter and is not designed to be removed for everyday charging. If the battery requires replacement or servicing, please contact Hiboy Support.
Why Riders Choose Hiboy
See the Max Pro in Action
Ready to Transform Your Commute?
Join thousands of Europeans who've already upgraded their daily journey with Hiboy MAX Pro.
1-Year Warranty
30-Day Returns
Free Shipping